Resource Coordinator with German

Описание

Resource Coordinator with German
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

The Resource Coordinator is responsible to support the implementation of non-standard service request to HPE customers. The Coordinator manages the engagement of the right professionals at the right time and location when implementing and delivering deals. He/She coordinates the delivery of the HPE Pointnext Portfolio and custom offering to HPE's customers while working with the GSD Management to ensure the right capacity and capability are in place to meet consultancy demands

The Resource Coordinator is the point of contact and link between different stakeholders, both internal and external - customers, the business and service delivery and has a high impact on customer satisfaction, cost control and revenue recognition of the deals.

Job specifics/responsibilities:

•Supports Resource Coordination internal process to achieve business, compliance, efficiency and quality related goals
•Ensures that process steps are followed and planned tasks are done on time
•Proposes and executes corrective/preventive actions aiming process improvement
•Designs and automates statistics and reports as per process requirements and customer needs
•Communicates with external HPE customers and vendors when needed
•Be responsible for respective documentation and data management
•Handles administrative tasks related to daily process support and overall process functionality
•Applies subject-matter expertise and analytical skills to evaluate process change impacts from operational perspective
•Directly communicates with process owners/stakeholders regarding related tasks and operational updates
•Efficiently uses all related tools to enhance performance according to the set parameters
•Acts as subject matter expert for both internal and external contacts

Requirements:

•Bachelor degree or equivalent
•1 + years’ experience in project/process or ITIL infrastructure management
•Fluent in verbal and written English
•Excellent communication and presentation skills
•Structured work approach
•Solution oriented
•Self-motivated
•Ability to operate effectively within a virtual (cross-cultural) team
•Proactive and able to work under pressure
•IT background, experience with end customer support
•Proficiency in MS Office products - Word, Excel, PowerPoint, SharePoint, Visio
•Good technical knowledge of the HPE products and services is an advantage
•Knowledge of HPE specific tools is an advantage
•ITIL Foundation v3 certification is an advantage

We offer a challenging role including:

•Continuous technical training and certification opportunities
•Great opportunity for professional development in the IT field
•Flexible working time
•Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
•Competitive remuneration package
•Medical insurance
•4 days additional paid leave (total: 24 days)
•Food vouchers
•Opportunity to use free HPE parking
•Life insurance
•Wellness program
•HPE badge program including various discounts for products and services
•Work-life balance program including free legal, financial and psychological consultation

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

13.12.2018

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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