Business Support Analyst

Описание

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.

In 2018, for a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Experian is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Position Title: Business Support Analyst

We are currently looking for a Business Support Analyst who will join our Business Support Optimization Team which provides 2nd line business related product support to clients using the Experian Core DA product set. Work will include dealing with live product configuration incidents (investigate & fix), system enhancements (requirements definition and implementation) and system optimisations.

Responsibilities:
Excellent oral and written communication skills, including presentation and facilitation skills.
Results driven and goal oriented
Strong problem solving skills
Ability to organise and prioritise
Strong aptitude for business and business metrics
Ability to multi-task
Ability to develop positive relationships with key stakeholders
Excellent judgment, willingness to make decisions and ability to push back on others
Negotiating with and influencing internal and external stakeholders
Ability to adapt and drive change
Ability to work with remote virtual teams
Must be logically minded and enjoy problem solving

Requirements:
Education to degree/HND level or equivalent in applied computer science, appropriate work experience in a support function would be taken into consideration
Experience of working in a customer focused business / technical support function is desirable
Experience of programming
Ability to understand and troubleshoot web services environments
Highly motivated; consistently takes initiative; demonstrated ability to work independently with no supervision
Flexibility to travel in line with business needs
Need to be able to look at issues from a business perspective and then translate this into the technical application log
Additional language (Italian, Turkish, French, Polish) will be considered as great advantage.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Aдминистративна дейност и продажби

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

07.03.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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