Senior Business Support Analyst

Описание

Еxperian is a global leader in consumer and business credit reporting and marketing services. Our goal is to deliver products to the businesses in order to help them manage their credit risk, prevent fraud, target marketing offers and automate decision making. The company employs approximately 17,000 people in 38 countries and is part of UK's FTSE 100 index with revenue of $4.8B.

Experian is presented in Bulgaria since 2005 with a head count of more than 500 people by July 2016 as one-third of them work for the RD center which is one of the strategic delivery centers of the company. Prove ID is one of the products that are being developed on site.

We are currently expanding our Sofia Delivery Centre and looking for Senior Business Support Analyst to join our growing team. The team is contributing to client delivery and service levels by providing 2nd line business related product support to clients using the Experian product set. Main responsibilities will include dealing with live product configuration incidents (investigate & fix), system enhancements (requirements definition and implementation) and system optimisations.

Responsibilities:
Perform complex case investigation to identify causes of software problems at product or data level and responsible for the resolution of the problem;
Estimate, design and produce specifications for medium to large size solution change requests;
Follow standard software delivery methodology including creation and maintenance of solution documentation;
Perform Solution reviews and produce optimisation proposal documents;
Responsible for the daily workload distribution and prioritization of junior team members;
Act on escalations raised by junior team members;
Client management at peer and senior level;
Responsible for the overall SLA and KPI monitoring on team level.

The successful candidate will have:
University degree or equivalent standard with a high-numeric/IT/business content;
Experience in customer focused business or technical support function;
Experience in software solution configuration;
Advanced technical understanding of solution architecture in a business context;
Good understanding of the solution delivery lifecycle;
Experience in general purpose IT packages;
Knowledge and/or experience with XML, SQL, SoapUI and web services;
Strong problem solving and analytical skills;
Personal organization skills and teamwork;
Excellent oral and written communication skills and ability to work in multi-cultural team;
Fluency in spoken and written English;
Flexibility to travel in line with business needs.

We offer:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events Position Title: Java Developer

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Хардуер/Разработка и поддръжка
Aдминистративна дейност и продажби

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

20.02.2017

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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