Order and Case Management Specialist with German and English

Описание

HP is a fortune 100 company, the market leader in commercial personal systems and printing, driving innovation that empowers people to create, interact, and inspire like never before.

We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies such as 3D printing, immersive computing, hyper mobility, Internet of all things and smart machines.

Our team is looking for the next great champion! If you are passionate about new ideas and solutions – Join us to embark on a diverse and exciting career path in a dynamic, high-tech environment. Our teams are creative and friendly, providing a wide range of services to our own HP customers.


What will your role be?

The order and case management specialist ensures our customers use the purchased products and services smoothly and get the best experience. This role will be your perfect opportunity to start and grow your career in areas such as Account Delivery Management and/or Service Delivery Management.



Job specifics/responsibilities:

•Managing multiple incoming customer request via e-mail and phone
•Validating customer contract details and ensuring they are entitled to the service
•Managing customer expectations and grasping customer satisfaction opportunities
•Ensuring Service Level Agreements are met- all incoming request are addressed and cases are resolved in the agreed time within quality standards
•Depending on complexity of the customer request, involving other teams to resolve
•Coordinating support activities, planning and dispatching of HP team members and resources
•Participating in process and/or customer experience enhancement projects



Personal skills and qualities:

•A strong collaborator with excellent German and good command of English
•Customer focus and ability to build relationships across teams and cultures
•An independent result-oriented professional with drive & a creative power to meet continuous challenges with positive can-do approach
•Ability to adopt pragmatic and flexible approach
•A passionate problem-solver with proven analytical skills coupled with willingness to continuously learn
•Curiosity towards customer relationship management tools and systems
•Experience in a customer service environment will be considered a plus



Technical skills:

•MS Office applications
•MS process and technology knowledge and background



How will we help your personal and professional development?

•We don’t label you or your performance we look to help you grow your unique potential
•Trainings, workshops and access to more than 10,000 wisdom nuggets via our learning platform and programs on all key professional and leadership skills you can imagine
•New disruptive technology introductions sessions


We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!



This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти
Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

20.02.2020

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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