IT Service Desk Specialist with French

Описание

Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom.

Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1600 employees in four different sites, two in Sofia, one in Burgas and one in Varna which was opened in 2016. Our team of professionals provides technical support and customer service in more than 16 European languages.


Description of the Role:

Our client is an international financial company which offers products and solutions in insurance and asset management.
As an IT Service Desk Specialist you will be providing user access by creating new user accounts, modifying existing accounts and providing appropriate access.


Responsibilities:

- Perform account administrative functions to set up system and in-house application accounts and apply appropriate security access
- Take ownership of the assigned incidents – investigate, troubleshoot and update the incidents
- Maintains the highest degree of customer service
- Ensure compliance with corporate policies and standards
- Work close with the IT management to complete periodic reviews of user access and segregation of duties for the IT organization



Requirements:

- Experience working within an IT environment with any ticketing tools
- Good knowledge of Microsoft Active Directory
- Excellent command of French and English languages
- Analytical, systematic approach to problem recognition and resolution
- Good level of experience with computer based systems
- Ability to work independently and as part of a team



Life at Sutherland:

- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, - Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities


If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

14.03.2017

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Sutherland може да получите ТУК