Case Coordinator with French and English

Описание

Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,600 branches, with 34,000 full-time employees in over 60 countries and territories around the world.

Today we are giving you the chance to build a career in our company at the position of Case Coordinator with French and English.

Requirements:
• University degree;
• English and French – minimum B2 level;
• Experience in working with Microsoft Office;
• Excellent communication and organization skills.

Responsibilities:
• Be first line of enquiry for customer requests. Logs the requests in to a data base;
• Real-time collection of customers/devices data and validation of its accuracy;
• Ensures that the customer is entitled to the service, validates customer contract details;
• Manages the service requests through Mail client or ticketing system and provide basic information on the already opened service requests;
• Manages multiple tasks or cases simultaneously with minimal supervision;
• Keeps case documentation as per requirement;
• Meets the deadlines and keeps the service level agreements;
• Be compliant with all internal policies, rules and procedures and ensures performance as per all work instructions and/or orders (written and oral), legally assigned to him/her by his/her direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager.


We offer:
• Competitive remuneration package;
• Work in a multinational corporate environment;
• Standard working time;
• Food vouchers;
• Additional health coverage;
• Opportunity to work in a friendly team.


If you see yourself in our role, send your CV in English!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment N=1814/ 08.12.2014.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

Advance Business Center II 2 Samara Str., 1715 Sofia, Bulgaria

Дата:

20.03.2017

Организация:

Akkodis Bulgaria
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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