Technical Support fluent in English

Описание

Аre you looking for a diverse role ?
Do you thrive on recognition, incentives and friendly competition?
Can you work well independently and as part of a team?
If so keep reading…….

We are committed to providing an exemplary service and believe outsourcing is driven by quality, not cost. We know one size doesn't fit all. Our integrated BPO model can be tailored to make a difference to any business process and unit.
Now, as we are expanding our team, we are looking for motivated and enthusiastic team players.Currently searching for Technical Support Representatives fluent in English.

The primary function of the Technical Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

Why should you apply:

• Opportunity to practice and further improve your foreign lan-guage skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity;
• Professional trainings in an international atmosphere;
• Young and enthusiastic team


Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Люлин Проф.д-р Петър Дертлиев No 25, ет. 5

Дата:

12.05.2017

Организация:

Си Екс Джи ООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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