Proactive Care Remote Deployment Specialist

Описание

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

• Review and take ownership of incoming cases in the Remote Installation queue.
• Responsible for checking the pre-installation system requirements for IRS deployment.
• Assist customers in all deployment steps in compliance with the HPE processes and guidelines.
• Verify that communication between all deployed devices of the customers to the HPE system and tools is working properly.
• Protocol the actions taken inside the Proactive care case into all relevant HPE tracking tools and systems.
• Close each case with the respective resolution code in all relevant tools and systems
• Timely elevation and/or escalation of complex problems.
• Manage multiple tasks or cases simultaneously without supervision.
• Be compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager.

Fluent in verbal and written English
• Fluent in Spanish or French
• Bachelor degree or equivalent
• Minimum of 1 year, customer facing experience face to face/remotely
• Technical background is an advantage
• Excellent communication, negotiation, influencing skills
• High skills and engagement to work directly with customers
• Ability to explain complex technical terms and processes
• Ability to operate effectively within a virtual team
• Self-motivated
• Team player
• Ability to prioritize tasks
• Proactive and able to work under pressure

We offer a challenging role including:

• Great opportunity for professional development in the IT field
• Competitive remuneration package
• Medical insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Opportunity to use free HPE parking
• Life insurance
• Wellness program
• HPE badge program including various discounts for products and services
• Work-life balance program including free legal, financial and psychological consultation


Only shortlisted candidates will be contacted.

This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.

Изисквания към кандидата

Езикови познания:
Френски език, Испански език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

26.05.2017

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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