Customer and Technical Support Agent with English - Fully Remote

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a rising star in the customer experience management field. We are
looking for proactive, friendly and disciplined people for the role of Customer and Technical
Support Agent with English - Fully Remote.

Essential Duties and Responsibilities:
* You serve as the main point of contact for end products and services users;
* Provide feedback to end users, after they submit a request or once a specific case has
been processed;
* Keep the database updated with details about the tasks and operations you've completed;
* And use specialized software to handle queries and support various work systems.

Requirements:
* English proficiency at a B2 level and strong communication skills;
* A positive and proactive approach to work and ability to thrive in a fast-paced environment;
* Strong time management and prioritization skills with ability to adapt quickly to changing
circumstances;
* Ability to work effectively in a team with self-discipline, confidentiality and accuracy;
* High level of computer literacy, particularly with MS Office, previous experience in
communication and customer service is a plus.

Our client offers:
* Solid salary and full-time, fully-remote job;
* Additional health insurance and paid annual leave days;
* Shifts during the whole week or day, with working scheme of five 8h working days during the week, or four 10h working days a week.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CTSAE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

05.09.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК