KYC Analyst with English - Digital Trust and Safety

Описание

Company Description
Join Sutherland - Where Your Career Soars!

About us!

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

Looking for a flexible, behind-the-scenes role? Join our team and enjoy 24/7 shift options, no calls to answer, and plenty of know-how to help you shine. It's the perfect job for those who love working in the back office, with all the flexibility and support you need! This is your opportunity to work with a leading global brand and play a key role in ensuring a secure platform by verifying customer identities and safeguarding against potential risks.

Join us in our cozy Sofia office where ideas flow and teamwork thrives!

Job Description
Verifying customer identities by reviewing documents
Assessing risks linked to customer profiles and transactions
Continuously monitoring transactions, including withdrawals
Escalating suspicious transactions as per the redressal matrix
Ensuring compliance with all Anti Money Laundering laws and regulations
Maintaining accurate and detailed records of all documentation verification processes, customer information
Collaborating with internal teams to ensure compliance with relevant laws, regulations, and company policies, while suggesting process improvements based on observed trends
Ensuring appropriate and confidential handling/sharing of sensitive information

Here's what you will need in your toolkit:
Minimum Language requirements: English (B2);
6 Months+ Relevant working experience in a back-office role will be considered an advantage;
Attention to detail;
Proactive and Customer-centric;
Basic computer skills & MS Office / Google Suite proficiency;

What we offer:
Long-term job security with a permanent contract.
Additional health and life insurance coverage.
Generous annual leave, including wellness days.
Food vouchers and paid breaks.
Competitive salary and clear career progression.
Cozy office in Sofia
World-class on-the-job training
Additional information

All your information will be kept confidential according to EEO guidelines.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език, Френски език

Трудов опит:
Без професионален опит

Образование:

Профил:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Неквалифициран персонал, Административен персонал

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

14.01.2025

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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