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IT Team Leader with Linux - Cloud Support Project- София

Детайли

Описание

At TTEC (formerly TeleTech), we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 50,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment. When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs. We offer: • Extensive training programs; • Environment that stimulates achievement and excellent customer service; • Competitive remuneration package; • Access top notch business best practices; • Work in a challenging and pleasant business environment In regards with our partnership with Cloudian - a global leading Cloud Storage platform provider, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions, we are looking for an IT Team Leader. Responsibilities: Work with the supervisor and peers for high quality of technical support and customer satisfaction in supported regions. Lead technical support team. Manage workload, staffing, shift schedule, case assignment, employee training/mentoring, etc. Assist team members and work with customers directly with strong technical hands-on skills for Cloudian products. Work with L2/L3 group for appropriate escalation and collaborations. Potential shift work - regular shift and late shift to cover wider business hours. Occasional off-hours and weekend work. Occasional travel to customer sites and Cloudian offices. Required Knowledge, Skills, and Experience: 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team. 1+ years of successful technical support leadership or management experience in global organization. High degree of analytical and problem solving skills. Customer oriented attitude, strong customer facing skills. Proficiency with Linux and networking, and in scripting. BS/BA degree or better Venture minded, excellent team player. Ability to work with minimum supervision. English (must) - professional level oral/written communication. Other preferred languages - German, Dutch or French would be considered as an advantage Desired Knowledge, Skills, and Experience: Java development skills, DevOps experiences Distributed systems, NoSQL DB, storage systems knowledge Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.) Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc) If you consider we can make a good team together please send your CV in English stating the position you are applying for. All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria

Дата:

14.02.2020

Организация:

Телетек Европа ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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