Local Infrastructure Operations Specialist

Описание

What makes the ideas fly? For us – ambition, empathy, responsibility and, of course, our people.
Whether aircraft maintenance or engineering, supply chain and logistics, first year apprentice or
highly specialized professional, we all are aviationeers who think forward.

We keep you flying!


When you join our team, you will:
Be first point of contact for resolving all customer raised IT-related incidents and service requests
Provide local support for all IT operations and act as a liaison to Central IT team on all local installations, applications and systems, in close cooperation with a Central team and respective service providers
Administer, troubleshoot and maintain IT systems, applications, installations and local infrastructure
Open an Incident record for each Incident to record and track all relevant information
Take ownership of any assigned service requests, update the ticket and begin investigation; comply with the ITIL & ITSM standards by observing the Incident lifecycle process and contribute in achieving the customer specific SLA metrics
Take active part in external vendor management

You match our need, if you have:
Excellent command of spoken and written English
Good communication skills and customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users
Good understanding of ITIL & ITSM processes
Time management skills and ability to multi-task and prioritize assigned tasks, problems and requests in a high-pressure environment
Ability to work within a team
Good analytical and problem solving skills
Understanding of Active Directory technology
Good practical skills in system administration (Windows Server technologies, Windows 10 ) MS Office
Desirable Requirements
Experience with Active Directory
Experience with O365 end user support
Understanding of local network technology
Previous experience in international enterprise as end user supportExcellent command of spoken and written English

In connection with the current recruitment campaign for an employee for the announced position, your CV data and your contacts will be collected and recorded by Lufthansa Technik Sofia OOD. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. We inform you and you agree that the personal data provided by you will be processed for the purposes of the current selection process as well as stored for realization of future recruitment not longer than 3 years regarding the legitimate obligations of the data controller. Your data will be stored within the above-mentioned period as the end of the campaign. end of the campaign We consider that the end of the campaign is the moment of acceptance of the job offer by the candidate to whom we have proposed the position. Lufthansa Technik Sofia OOD can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future recruitment.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Авиация / Летища / Авиолинии

Държава:

България

Населено място:

Гр. София

Адрес:

София, Летище София Терминал 1, Хангар 3, етаж 3

Дата:

18.09.2023

Организация:

Луфтханза Техник София
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Луфтханза Техник София може да получите ТУК