Client Technologies Operations Leader

Описание

Our trusted client The Coca Cola Company is about to launch a new IT Development and Delivery Center based in Sofia. The team will develop across a wide spectrum of IT disciplines, including Infrastructure, Cloud, Information Security, Robotics, SAP and Business Intelligence. They are building a great team of technologists who will drive the digitization of their enterprise.

Currently, we are supporting their search for a Client Technologies Operations Leader:
Position Overview
Define, develop and execute operational business strategies/plans for Client, Collaboration, Voice and Video Services across a global enterprise. Client technologies includes all PC, Mac, Mobile, and Tablet devices as well as the infrastructure used to manage them. Collaboration, Voice, and Video Services includes email, cloud file sharing, video collaboration, online meetings, social tools, and enterprise voice. The Client Technologies Operations Leader will lead the end to end Operations and Delivery services including scheduling, incident management, problem management, change management, process development, SLA and KBI development, reporting, and improvement. The Client Technologies Operations Leader will be responsible for budget, personnel, and communications for all Client technologies.
This role will act as single PoC for all IT Client Technologies, interfacing with Regional IT and Global Engineering & Operations teams.

Function Related Activities/Key Responsibilities
• Lead Operations efforts across the Client Technologies functions including PC, Mac, Mobile, Collaboration, Active Directory, Voice, Video, and Call Center.
• Assure SLA attainment utilizing internal and external (vendor) resources.
• Scheduling of Operational resources for Support (Incident Management) and project delivery (Change Management)
• Determine Problem Management opportunities and lead corrective actions.
• Produce reporting capabilities necessary to support and maintain in scope technologies
• Build and execute life cycle management plans
• Interface with project teams for requirements, issue resolution, and deployment planning.
• Create documentation for Operations, Help Desk, and Region IT personnel. Create training materials for End Users
• Manage maintenance contracts including payments and renewal planning
• 3rd level support
• Develop a team of 10+ members. Elevate skill sets for continuous improvement and optimization of the service.
• Routinely collaborate with stakeholders & Atlanta-based team members, in order to maintain strong working relationships.


Education Requirements: Bachelor's Degree in a Computer Science or equivalent experience.

Related Work Experience:
Minimum 5-7 years of work experience in technology

The successful candidate will demonstrate experience in the following:
• Pursuing Innovation. - Applied in identification of opportunities - Implementation of strategies and platforms.
• Exerting Personal Influence - Applied in negotiations – Interactions - Work in a matrix context - Ability to work in networks, developing mutual trust relationships - Being a team player, sharing ideas and working interdependently - Facing conflict personally, managing dilemmas and differences with transparency and integrity.
• Enhancing and Sustaining Performance of Others. - Applied in coaching and developing capabilities in team/peers.
• Communicating Effectively. - Communication for commitment - Building and sustaining a position. Getting support of others. –Negotiation - Empathy and ability to listen and understand other’s points of view.
• Building Value Based Relationships. - Applied in dual process with other IT Leads – Interactions with Service Leads and Senior Management.

Functional Skills:
• Practical experience with as many of the following as possible. Certification(s) are a plus:
o People leadership, development, coaching, and scheduling.
o PC and Mac technologies including management tools and capabilities
o Tablet and Mobile device management and operations
o Call Center technologies
o Video Conferencing technologies including both SaaS providers such as BlueJeans as well in room equipment.
o Voice and Video technologies
o Microsoft O365 design, implementation, integration, and support.
o Online file storage providers including Microsoft OneDrive and Box.
o Familiarity with data privacy requirements
o Scripting technologies including, but not limited to, PowerShell.
o Microsoft Azure capabilities including Azure Active Directory
o Report development for Client Technologies products and environments including exploiting APIs for data extraction.
o Project Management
o Problem Management
o Vendor Management

Growth Behaviors:
• GROWTH MINDSET: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• SMART RISK: Makes bold decisions/recommendations
• EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• PERFORMANCE DRIVEN & ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
• FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behaviors:
• DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)
• COLLABORATE WITH SYSTEM, CUSTOMERS, and OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
• ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders
• INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
• DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential

If you find yourself in the description feel free to send us your CV today! You have three options below.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment №1814 from 08.12.2014

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Средно управленско ниво

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

1766, София, Бизнес Парк, Сграда 11A, етаж 2

Дата:

16.11.2017

Организация:

Adecco Bulgaria Ltd
Агенция за подбор на персонал

Детайли за организацията:

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