Senior Customer Relations Executive with GERMAN

Описание

Top Skills Recruitment is a Bulgarian recruitment agency established by professionals with many years of experience in Business Process & IT Outsourcing. Our higher aim is to find and bring out the best of our Candidates so they can land their most desired job and at the same time deliver high standard services to our Clients.
Our client is a leading cloud platform for managing payments and cash flows of large corporations. For their office in Sofia, we are seeking for an experienced customer support specialist with fluent German and English to join a new team for the planning and implementation of onboarding projects for international clients.
You will work closely together with the clients, advising and supporting them with the implementation and rollout of solutions in the areas of payments and payment factory as well as bank relationship management.

Responsibilities

• Act as a first point of contact for corporates and resolve customer’s inquiries in an efficient and quick manner (via phone or email)
• Report on system bugs and general problems experienced by the customers to the responsible departments
• Provide product training to new customers
• Possess in-depth knowledge of the products
• Work closely with the Product Owners and Business Analysts to optimize product portfolio, resolve customers' inquiries, and ensure their satisfaction


Candidate Requirements

• Excellent command of GERMAN and ENGLISH, both verbal and written
• Experience in a multicultural support center environment
• Experience in a support role for a complex software product
• Effective communication skills
• Strong analytical skills
• Self-motivated and self-organized
• Team player
• Very good knowledge of Windows OS and MS Office applications



What’s in it for you:

• Excellent remuneration, exceeding what the market is generally offering
• Opportunity to become a part of a growing multinational software company
• Tailor-made training and ongoing development to help you boost your skills
• Merit-based career progression in a fast-growing in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration package
• Fun and collaborative working atmosphere
• Cool new office


Key words: German/ Deutsch/ Немски/ Senior Customer Relations Executive/ Senior Customer Support
Please send your CV in English.
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be contacted.

We have a license for recruitment for Bulgaria issued by the Ministry of Labor: № 2399 / 15.11.2017.
License for administration and protection of personal data issued by the Commission for protection of personal data: № 432025 / 23.10.2017.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:

От 2800 до 3400 лева на месец

Категория:

Софтуер/ Разработка и поддръжка
Aдминистративна дейност и продажби

Държава:

България

Населено място:

Гр. София

Адрес:

гр. Благоевград 2700 Крушево No 5, ет. 6, ап. 18

Дата:

15.12.2017

Организация:

Top Skills Recruitment Ltd.
Агенция за подбор на персонал

Детайли за организацията:

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