IT Help Desk Administrator

Описание

Due to the growth of our business, we are looking for new team members to join our team of worldwide recognized experts. We need a communicative, multitasking, positive and IT oriented people who are willing to take the next step in their careers.


Job Description:

Responsible for user creation and provisioning assistance and support related issues to computer systems software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.


Please note that this position requires working on shifts!


Primary responsibilities:

Provide administration assistance and support computer systems and software (G-SUITE, O365, ONELOGIN, SOPHOS, Any other application as company may need);
Respond to tickets remotely or via phones, email;Manage lists;
Maintain daily performance of computer systems upon demand;
Respond to email messages for internal employee seeking help;
Ask questions to determine nature of problem;
Clean up computers remotely;
Run diagnostic programs to resolve problems;
Follow up with customers to ensure issue has been resolved;
Gain feedback from customers about computer usage;
Run reports to determine malfunctions that continue to occur;
Meet SLA policy;


Qualifications:

At least 2 years of experience as an IT helpdesk;
At least 1 year of experience with G-SUITE and office 365 - a must;
Fluent English spoken and written;
Familiarity with Hardware components (Desktops, Laptops, Servers);
Experience with imaging tools such as SCCM ;
Experience with MAC – an advantage;
Communication skills for interfacing with employees and multi-tasking environment;
Experience with antivirus systems - a must;
Experience using trouble ticketing systems like Freshservice, Servicenow – a must;
Knowledge of VOIP assistance;


What will you need to succeed?

High level of customer service
Learning and self-educated skills
Strong problem skills
Highly motivated & autonomous
Team player
Adaptability and Flexible personality
Planning and organizing
Attention to detail
Stress tolerance


What we could offer is: Dynamic working atmosphere with young people and freedom to fully bring in your individual strengths and skills; Competitive salary, remuneration package and a lot of benefits; Possibility to develop your skills and career development.


If this position looks appealing and you think you can handle the challenge, please send your CV in English. Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


Easy Consult has stood for quality and innovation on the Bulgarian Human Resources solutions market with uncompromised recognition since 2004. Throughout the years, we have accumulated thorough understanding for a wide range of businesses - from Retail and E-commerce through Production, Services or Transportation and Logistics.

Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339 from 30.08.2017

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Интернет
ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

14.02.2018

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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