Enterprise Customer Success Manager with Italian - София

Описание

Sutherland is looking for an educator and customer partner who is passionate about technology to help drive the adoption of cloud services. Our target audience is existing customers with current subscriptions who need help utilizing and maximizing their solutions. The environment is success focused, team-oriented and laser focused on Experiences that Matter to our set of global organizations.

Thi is a great time to join a dynamic and energetic environment which fosters career development and mentorship with a focus on; leadership training, education, workshops, and coaching for all employees.


Job Description:

• Maintain, grow, and retain monthly recurring revenue for our cloud customers
• Understand and employ the LAER (Land, Adopt, Expand and Retain) Customer Success Model
• Coordinate across with the appropriate team(s) to ensure flawless execution of the onboarding experience
• Ensure customer satisfaction
• Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth.
Our most successful candidates will have:

• 3+ years of direct and demonstrated customer success experience
• Proven track record of success with a demonstrated history of customer satisfaction goals
• Experience with Gainsight a plus
• Strong communication skills – written and verbal – with an understanding of situational best practices
• Excellent presentation skills
• Very good level of Italian and English

You will get to enjoy:

• A very competitive salary
• Attractive performance incentives
• Top-notch training
• Unique social benefits package which includes additional health insurance, life insurance, food vouchers, gift vouchers, and Internet allowance
• Employee recognition programs

Изисквания към кандидата

Езикови познания:
Английски език, Италиански език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Консултантски услуги
Контакт център (call centers)
Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

22.10.2021

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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