Second Line Support Engineer with German and English

Описание

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – an innovative company in the IT field – we are seeking for Second Line
Support Engineer with German and English.

Essential Duties and Responsibilities:
* Troubleshooting product or Windows environment error messages;
* Reporting and escalating potential major incidents or threats;
* Answers in-depth technical questions requiring remote troubleshooting;
* Make every customer interaction a satisfying experience through a professional,
outgoing and personable attitude;
* Testing and implementing new changes to current IT procedures;
* Upkeep internal documentation.

Requirements:
* Excellent command of German and English;
* Technical education or in IT area;
* Experience with remote troubleshooting with Teamviewer (or equivalent tool);
* At least 3 years of work experience doing support for external clients;
* Good understanding of IP Network technologies;
* Knowledge of Microsoft AD user/group authentication;
* Experience with SQL and Wireshark (or equivalent tool).

Our client’s offer:
* Permanent employment contract;
* Working time – Monday to Friday on shifts;
* Healthy and balanced work environment;
* Development trainings.

If you are interested, challenged and convinced you are the rightcandidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N r_PP_SLSE).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Административен персонал, Експертен персонал без ръководни функции,

Категория:

ИТ и Компютърни специалисти
Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

17.05.2018

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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