Technical Support Analyst with German, French or Italian- София

Описание

UpSkill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with multiple career opportunities and all the information about each one of them. We will answer all your questions in advance, will prepare you for the interviews ahead, and will support you throughout the whole recruitment process.

Our current client is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Their world-class talent is their driver of change, working alongside clients to help them transform for the future, without breaking what works.
On their behalf, we are looking for a First/Second Line Technical Support Analyst with German, French or Italian to join their dynamic team in Sofia.


Responsibilities:
Collaborate with other resolver groups to identify solutions that foster first call resolution;
Resolve customer problems using the relevant tools and systems;
Be proactive and anticipate issues or situations which impact critical services availability, recommend the necessary mitigation steps, escalate to management’s attention, where appropriate;
Responds to customer requests via various channels (voice, chat, self-service portal, email) in a prompt and professional manner;
To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site;
Conduct basic troubleshooting using questionnaires to find out the level of support needed;
Analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group;
Create tickets for Level 2 support;
Contribute to the knowledge base content;
Trigger communication toward other teams in the IT organization;
Exchange information between customers and tools.

Requirements:
Fluent (B2 or above) command of German, French or Italian;
Very good written and spoken English language;
Understanding of Windows ОS (Windows 7, Windows 10);
Knowledge of Microsoft Apps – MS Office, O365, Outlook, Teams;
Previous experience on similar role is not a must but will be considered an advantage, as well as interest in technology and IT.

The company offers:
Excellent salary and remuneration package;
Opportunity for career development within the IT and software development industry;
Dynamic working atmosphere with a freedom to fully bring in your individual strengths and skills;
Fully remote recruiting process;
Multinational environment;
If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No. 2826. We will treat your application with full confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език, Арабски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:

От 2500 до 3400 лева на месец

Категория:

ИТ и Компютърни специалисти
Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

София, жк. Дружба 2

Дата:

22.08.2022

Организация:

UpSkill Ltd.
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за UpSkill Ltd. може да получите ТУК