Back Office Support With German- Варна
Описание
Back Office Support With GermanWho is Concentrix?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.
Your Job Role:
• To handle technical issues and provide solutions to the customer’s cases via email.
• To communicate with the customers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
• To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
• To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
• To develop a deep knowledge of our client’s products and process;
• To support the extended teams, new projects and the wider business as and when required;
• To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.
What you need to have:
• To be fluent in German and advanced in English;
• To be proficient in troubleshooting technical issues in a Hardware/PC/Console environment;
• To have a good understanding of social media activity, Facebook, Twitter, YouTube, and different Forums/Communities;
• To have a friendly personality and be a team player;
• To be self-motivated and able to work proactively.
Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
• Competitive salary
• Various career development opportunities
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events
Изисквания към кандидата
Езикови познания:
Английски език, Немски език
Трудов опит:
Образование:
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. Варна
Адрес:
гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4
Дата:
14.11.2018
Организация:
CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК