Senior Technical Support Specialist with German

Описание

Top Skills Recruitment is a recruitment agency established by professionals with many years of experience.

Our client offers one of the leading cloud platforms for payments & cash flows management for large corporations. For their office in Sofia, we are seeking an experienced technical support specialist with German and English to join their team in the planning and implementation of onboarding projects for international clients.
You will work closely together with the clients, advising and supporting them with the implementation and rollout of solutions in the areas of payments and payment factory as well as bank relationship management.

Functions
• Act as the first point of contact for corporates and resolve customer’s inquiries in an efficient and quick manner (via phone or email)
• Report on system bugs and general problems experienced by the customers to the responsible departments
• Provide product training to new customers
• Possess in-depth knowledge of the products
• Work closely with the Product Owners and Business Analysts to optimize product portfolio
• Flexible working hours

Skills
• Excellent command of GERMAN and ENGLISH, both verbal and written
• Experience in a multicultural support center environment
• Experience in a support role for a complex software product
• Effective communication skills
• Strong analytical skills
• Self-motivated and self-organized
• Team player
• Very good knowledge of Windows OS and MS Office applications

Offer
• Excellent remuneration, exceeding what the market is generally offering
• Opportunity to become a part of a growing multinational software company
• Tailor-made training and ongoing development to help you boost your skills
• Merit-based career progression in a fast-growing in-house business
• An environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration package
• Fun and collaborative working atmosphere
• Cool new office

Keywords: German/ Deutsch/ Немски/ Senior Customer Relations Executive/ Senior Customer Support/ Senior Technical Support/ TSS
Please send your CV in English.
All documents will be treated in the strictest confidentiality. Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data: № 432025 / 23.10.2017.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

гр. Благоевград 2700 Крушево No 5, ет. 6, ап. 18

Дата:

22.06.2018

Организация:

Top Skills Recruitment Ltd.
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за Top Skills Recruitment Ltd. може да получите ТУК