Cisco Service Delivery Specialist with Russian

Описание

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job Description

The Cisco Service Delivery Specialist will perform the transactional activities necessary to complete internal and external Partner and system generated requests. Will also handle communication with requesters via email.


Responsibilities:



Engage customer, understand their needs and translate this need to Cisco work required, and set proper expectations about delivery time
Troubleshoot and resolve customer issues and provide direct high volume transaction support to internal teams
Utilize proactive approach as indicated in CISCO model, looking beyond the case to wider customer account activity and support needs
Collaborate with cross-functional partners, vendor representatives in support of successful customer outcomes
Identify issues, carry out Root Cause Analysis on cases that don’t meet expectations and implement process fix to prevent future occurrences
Focus on process improvement identification and development of improvement ideas

Requirements:
Excellent verbal and written communication in English and Russian
Exceptional communication skills including rapport building, use of customer centric language; demonstrating appropriate urgency
Active listening skills, questioning, driving understanding and clarification of customers’ needs
Ability to defuse customer conflict
Quick learner who easily applies problem-solving, critical thinking and analysis skills
Self-motivated and drive to succeed with natural curiosity, initiative and tenacity to drive issues to closure
Ability to engage and facilitate activities of others
Excellent time management skills, ability to juggle multiple tasks while maintaining composure
Computer literacy including familiarity with case management systems, email, chat, Windows- based applications
Intermediate MS Office skills, particularly MS Excel
2 years + Proven experience in Customer Services and Operations Environments with direct customer interaction via phone and offline methods
Proven track record of executing varied and complex services and business processes
Experience in working in dynamic and active change environment with teams of various skills, abilities, backgrounds
Experience with working in remote, global teams in a dynamic business environment



Why to work for Concentrix?


Competitive salary
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events

Изисквания към кандидата

Езикови познания:
Английски език, Руски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

23.10.2019

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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