IT support desk (Full Time)

Описание

Why working at EXL:

We are a leading Business Process Solutions company helping Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients excellent service and long term financial value.

EXL (NASDAQ: EXLS) is a U.S. company that was incorporated in 1999. Our headquarters are based in New York City, we have 25k+ employees globally operating out of 35+ state-of-the-art global delivery centers.

As EXL continues to grow in Bulgaria and Europe, we are now seeking talented professional for the position IT support desk on a FullTime employment. This role is primarily responsible for providing field support to business operations, monitoring and Level 1 support for all Network, Server and desktop resources to prevent any adverse impact on production.


Basic Function:
• This role is primarily (75%) responsible for providing field support to business operations, monitoring of all Network, Server and Desktop resources to prevent any adverse impact on production. (25%) L1 Server device configuration and support.

Essential Functions of this Position:
• Assess and diagnose problems. Root cause analysis and Level 2 troubleshooting
• Monitor the Bin in which tickets (incidents and SRs) are assigned to the group and close them within SLA
• Identify potential problems through proactive measures and do a Trend analysis of those incidents.
• Knowledge of MS Servers and AD
• Compliance of all systems within technology ecosystem
• McAfee Encryption, DLP Endpoint
• Proxy server awareness & knowledge
• Able to interact with vendors/suppliers and troubleshoot server related issues.
• Ensure maximum uptime of all servers and systems
• Maintenance and support of Windows domain
• Support full operations from systems perspective by ensuring user management/ email management/ group policies management.
• Ensure patch updates/ antivirus updates/ backups are being followed rigorously.
• Implement and monitor new technology systems.
• Reviewing the logs maintained by the outsource team as defined.
• Field support of agent systems and software.
• To prepare and deliver timely and according to standard requirements periodic reports assigned by the Manager/Company’s Management.
• To comply with all norms, procedures and internal policies that governs the processes and relationships within EXL Service Bulgaria.
• To attend regular training sessions held by the Company on topics related to health and safety at work or any other topics/ matters necessary to carry out work within the Company.


Performance parameters:
• Adherence to timelines
• Extra Initiatives
• Maximize uptime
• Production support provided
• Customer satisfaction
• Ability to work in a high pressure environment
• Ability to follow instructions in a professional way
•Process oriented personality
• Demonstrated ability to adapt to a changing environment
• Problem-solving approach to resolve problems, suggestions to improve processes, and increase productivity
• Sharing of technical knowledge and adherence to quality processes in
ensuring team objectives are met

Primary Internal Interactions:
• All business processes providing support
Primary External Interactions:
• As and when required.

Skills:
• Specific domain knowledge
• Good troubleshooting skills
• Experience with MS appliances
• AD Services with Windows Server certification is a plus
• MS Windows Server certification is a plus
• Demonstrated ability to adapt to a changing environment
• Communication skills
• Documentation skills
• Problem identification and analytical thinking
• Initiative and drive
• Open to learning
• Positive attitude

Education Requirements:
• Technical major student degree or related

Work Experience Requirements:
• At least 2 year in a similar role. Exposure to enterprise architecture is an advantage

EXL Offers:
- Competitive salary remuneration
- Motivating package of non-financial social benefits
- Various career alternatives in a dynamic, multinational team

Whether you are a student, recent graduate or an experienced professional, we are committed to building and developing the talent within each of our employees, therefore, if you are meeting the requirements above, please, submit your resume in English using the applying tool.

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Профил:
Technical major studentdegree or related

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Административен персонал, Експертен персонал без ръководни функции

Категория:

Хардуер/Разработка и поддръжка
Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

Business Park Sofia, Mladost 4, Building 1B, Fl.4, Sofia, Bulgaria

Дата:

30.08.2018

Организация:

EXL Service Bulgaria
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за EXL Service Bulgaria може да получите ТУК