Customer Support with German/French (live chat and emails only)- София

Описание

You will learn about our technology and will have the opportunity to collaborate with professionals from around the globe, and participate in the creative process that defines tomorrow’s web.

Responsibilities:

● First line quality support, handling tickets that come in via our in-app chat and email.

● Basic investigating/troubleshooting to arrive at the source of the user’s problem and find a solution

● Follow existing company`s processes and knowledge frameworks, and propose improvements if needed

● Escalate questions to second line support, and use the assistance provided by second line as a learning opportunity

● Proper documentation and follow-up with users.

● Adhere to company’s core principles and policies.

● Take on side-projects to contribute to organisational and team goals.

● Protect confidential and sensitive information (as stated in the Personal Non-Disclosure Agreement).


Requirements:

● User-centred thinking skills

● Effective communication skills

● Be quick on your feet

● Be empathic

● Multitasking is in your DNA

● Possess fluent verbal and written English lanuage skills (CEFR level C1/B2, near native in writing) and level B2 in German/French

● Eye for detail

● Eagerness to learn (more) about product and process changes

The services of Easy Consult are completely free of charge for the candidates! We are waiting for your updated CV in English!

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.

Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339 from 30.08.2017.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език, Италиански език, Полски език, Холандски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

15.03.2022

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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