Technical Support Engineers with Italian, Dutch, Swedish, Polish, French, Spanish and/or English- София

Описание

Technical Support Engineers with Italian, Dutch, Swedish, Polish, French, Spanish and/or English
Our client SolarEdge, the first- ever company providing renewable energy solutions on the Bulgarian market, is looking for

Technical Support Engineers with Italian, Dutch, Swedish, Polish, French, Spanish and/or English


SolarEdge Wins the Intersolar Award in Photovoltaic!
The Intersolar AWARD recognizes innovative technology products and solutions. SolarEdge won the award for its HD-Wave technology inverter. Representing one of the most significant leaps in solar technology in the past 20 years, SolarEdge’s HD-Wave inverter technology is a novel power conversion topology that significantly decreases inverter size and weight while also achieving record efficiency.

Business
SolarEdge invented an intelligent inverter solution that revolutionized the way power is harvested and managed in a solar photovoltaic system. The SolarEdge direct current optimized inverter system maximizes power generation at the individual PV module level while lowering the cost of energy produced by the solar PV system.

The company plans to expand its operations in Bulgaria. More Technical Service Engineers would be added to the staff to harness the huge opportunities in the country.


Join their team:

Skills/Experience:
Call center environment- minimum 1 year
Cisco telephony experience- advantage
Education: Commercial qualification / Practical engineer in the area of Mechanical, Electronics, Engineerings
Experience with solar electric products (required for the Italian team)
Exceptional listening and questioning skills.
Outstanding verbal and written communications skills.
Ability to multitask in a very fast-paced environment.
Fluency in English + Italian, Dutch, Swedish, Polish, French or Spanish
SolarEdge will consider candidates that do not have another language provided that their level of English is at a very high level.


Responsibilities:
Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up products by using general knowledge, product schematics, data stored in the knowledge base, and other sources of information available;
Providing customer support over the phone and CRM
Escalate cases to relevant tier1’s
Making sure each phone call is documented
Make sure every RMA unit is returned
Work with regional logistics manager
Treat customers in a professional positive way.
Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers;
Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.

SolarEdge will offer you:
Work in a successful and innovative environment;
Obtain knowledge of cutting-edge technologies;
Personal growth in a stable recognized and growing company with an excellent network of partners and customers;
Competitive remuneration and social benefits package (food and sports vouchers, private health insurance, additional gross salaries after the 1st year employment);
22 paid leave days;
Intensive training phase;
Friendly and supportive working environment.

Interested? Then make sure to send us your CV in English today.


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.

Изисквания към кандидата

Езикови познания:
Английски език, Холандски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Административен персонал

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

15.11.2018

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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