Data Center MultiCloud Customer Success Engineer with English

Описание

This compute specialist will support the Swiss FAST-IT team on the pre-sales opportunity development of full intend driven compute/storage architectures. Key elements of such an architecture include UCS, HyperFlex, Converged Systems (ex. FlashStack, FlexPod), automation with UCS-D, smart workload placement with Turbornomics (CWOM) etc .Rather early in the engagement process we will introduce traceability and instrumentation capabilities for key applications, all workloads and the current communications in place (provider application – consumer).


Responsibilities:
Build and configure modern data center architectures in our demo environment for specific customer presentations.
Support the local System Engineers in building new environments, labs or demo flows.
Write Scripts (pref. in Python, Ansible, Chef & Puppet) to integrate and automate tasks.
Assist the local team in customer technical escalations with the TAC and keep the customer sentiment up.
Prepare and hold workshops and run learning classes with customer and partners.
Integrate Cisco and 3rd Party technologies to address customer requirements ex. a data protection solution
Working with Engineering to diagnose and resolve critical issues.
Introduce CSM, MultiCloud PSS (if applicable).
Agree on metrics (software adoption, up-sell, cross-sell opportunities).
Offer solutions to issues that may be non-standard/non-routine and require extensive clarification.
Maintain broad and in-depth knowledge of client products and services.
Attend training sessions on new products and/or updates ad required.
Successfully complete training activities to maintain technical expertise, and broaden product knowledge.

Requirements:
Bachelors or master’s degree in Computer Science, Computer Engineering, Data Science, Information Technology, MIS, Mathematics, Physics, or other equivalent (an emphasis on software design and programming practices preferred).
Passion for technology, creative thinker and problem solver.
Center certified, well experienced in compute and storage platforms.
Strong skills in communication, influencing, organizing, and highly self-motivated.
Demonstrate leadership, interpersonal skills and team work. You have the ability to work in collaborative environment – all with a positive attitude.
Strong technical knowledge in one of the following: software, hardware, and networking, particularly troubleshooting, repair, sales, etc.
Prior experience in customer service or call center environment.
Working knowledge of client technical systems.
Solid understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity.
Process knowledge, assessment, design and documentation skills.
Team player with strong interpersonal skills.
Strong oral and written communication skills.
Solid analytical, technical, and project management skills.
Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook).
Fluent in English

We offer:
Competitive salary
Work from home
Corporate discount program
Friendly work environment
Great office location - Advance Business Center Sofia

Who is Concentrix?
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
We are Different by Design.

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV in English language now to open the door to the new career opportunities ahead you!

Изисквания към кандидата

Езикови познания:
Английски език, Немски език, Френски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти
Обяви, подходящи и за лица с бежански статут

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

10.03.2022

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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