Support Engineer - Sofia

Описание

Support Engineer - Sofia
Acronis is the leading provider of hybrid cloud data protection solutions for backup, disaster recovery, secure file sync & share, archiving and software-defined storage. You have a chance to become a part of the Technical Support Team – Team of ambitious professionals who are passionate about data, responsive, alert, able to make decisions and have the grit to see things through. As a part of Technical Support Team you will be working on a complex issues together with our Development Department. If you embody our values, then we’re waiting for you!

Job Responsibilities

Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.
Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.
Interact with various departments to analyze and resolve problems;
Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.
Develop documentation regarding installation, upgrades, support, and compatibility issues.
Skills & Experience

Fluent English (both oral and written, Upper Intermediate as minimum)
Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)
Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)
Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
Nice to have

Know how to use iDrac/IPMI/iLo
Familiar with various backend hardware storage solutions
Familiar with NetApp
Can deploy ESXi host from scratch / experience with Virtuozzo
Past experience with successful P2V migrations for production purposes
Experience in deploying and setting up various production servers from scratch
Deployment and administration of AD domain
Experience with public cloud providers (e.g. Amazon Web Services, Microsoft Azure)
Experience in working with Acronis products or services
Command of German, French, or Spanish language
Conditions:

Salary and schedule: interview defined

The employee will be provided with a standard compensational package‚ which includes:

Prestigious medical and dental insurance
Partial Fitness programs compensation
Free educational programs and courses within the company
Other projected compensation equivalents during contractual time

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

31.01.2019

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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