Technical Support Specialist (Cloud, Service Providers team) - Sofia

Описание

Technical Support Specialist (Cloud, Service Providers team) - Sofia
RESPONSIBILITIES:
• Actively work with customers to answer technical questions via email and phone
• Perform technical analysis of customer problem and define plan for fixing it
• Implement defect fixes in collaboration with solution engineering teams
• Create best practice guides and other documentation.
• Under the direction of a higher-level engineer, tests software and hardware patches and solutions provided from product development.
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation

SKILLS & EXPERIENCE:
• Fluent English (both oral and written, Upper Intermediate as minimum)
• Ability to analyze technical issues
• Know how to collect and analyze the following Windows logs/information: System Report; PCAP logs; HAR logs (only collecting); Debug logs (only collecting)
• Exchange/SQL basic knowledge: architecture; components; native backup tools; permissions; services and processes; native management tools (GUI or CMD): check and apply general settings
• VMware/Hyper-V: snapshotting; clustering; setup; VM storage

Nice to have:
• Linux: Understanding File System structure; directories navigation; mount options; basic performance troubleshooting (processes, load average, disks speed, network utilization); network setup; Kernel modules (dkms); working with files: read, create, modify
• Working experience of analysis and installation of communications systems, system administration functions to include support of network systems, network servers and desktop computers
• Understanding of Cloud Services: Object Storage; SSL/CRL; Data Center structure
• Command of German, French, or Spanish language

WE OFFER:
Attractive remuneration
Additional Health & Dental insurance
Public Transport Support
Partial fitness program compensation
Challenging atmosphere and interesting projects
Future career development in a multinational company

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

14.03.2019

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Acronis може да получите ТУК