Quality Analyst Specialist
Детайли
Описание
Our client is specialized in the acquisition and collection of overdue and judicial receivables from banks, financial institutions, telecommunication providers and other companies. We are currently looking for an experienced Quality Analyst to join their Team in Sofia.
”Talent wins games, but teamwork and intelligence wins championships.”
Michael Jordan
Responsibilities:
Oversee, monitor and be responsible for direct phone contact with customers to verify information submitted by the Call center Agents
Audit and Evaluate of communication with customers call quality using a detailed scorecard
Report and organize the team’s schedule, efforts, and achievements
Perform day-to-day monitoring of conversations and reflected actions in internal software and monitor the performance of qualitative and quantitative indicators in the agents' work
Communicating with team leaders and managers on the quality of phone conversations
We would expect from you:
Practical experience in a Quality Analyst role
Excellent command of MS Office tools (especially MS Excel)
Fluent English is a must
What you will get in return:
Interesting and challenging trainings
Competitive salary and social package
Friendly workplace atmosphere
Send us your recent CV in ENGLISH, indicating the Ref.No (QAS) in the subject line and we will be in touch to tell you more!
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Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Трудов срочен
Ниво в йерархията:
Категория:
Телекомуникации
Държава:
България
Населено място:
Гр. София
Адрес:
Дата:
18.04.2019
Организация:
Center Stars
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за Center Stars може да получите ТУК
