Junior Application Support Specialist

Описание

GfK makes your choice easy as we offer an exciting work environment that brings people together and encourages an entrepreneurial and innovative spirit. As a trusted leader in market research present in over 70 countries, we know what makes consumers’ hearts beat - globally and locally. We work on projects for successful companies in virtually every major industry.

Main responsibilities:

- Taking over unresolved issues from 1st level support as well as documenting the final resolution
- Making proposals for process improvements and applications in use whenever possible
- Extracting and analyzing data using Oracle SQL
- Escalating unresolved cases further to 3rd level support teams, such as Development and System Management
- Using JIRA as a tool to address issues and communication with internal customers/teams
- Sticking to the predefined SLA/OLA times in JIRA
- Helping his/her direct manager in his/her daily duties
- Participating in internal/external trainings
- Informing his/her direct manager in case of any obstacles or issues in his/her daily duties
- Following all internal processes and guidelines
- Independent processing of incoming global support-tickets (incl. reply via Helpdesk, E-Mail or Phone)
- Monitoring the adherence for SLAs and OLAs
- Contribution to bigger Support-Projects, with strong alignment with commercial and operative departments
- Involvement within Design and Development phases of new software products, which needs to be supported and integrated into the Support-Portfolio

Required skills and experience:

- University degree in IT, Informatics or related subject area
Self-driven and proactive personality with willingness to learn
- Strong attention to details
- A great team player with excellent communication skills
- Ability to explain complex issues in a simpler way
- High discipline and responsibility
- Good database and SQL knowledge
- Experience with MS Office suite and remote Desktop
- Very good English language skills
- Experience with Jira will be considered as an advantage

Be welcome to send us your up to date CV in English and we will offer in return:

- Global know-how in a world class, pioneer market research organization
- Initial and ongoing trainings to support your development
- Opportunities for personal and professional growth
- Ambitious and motivated work environment
- Competitive remuneration and bonus scheme linked to individual performance and company results
- 3 additional non-working days annually
- Food vouchers
- Access to cutting edge technologies
- Health insurance
- Discount program with external vendors (including Sodexo Sport Pass)
- Eco friendly travellers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
- Variety of sport activities such as football and traditional Bulgarian dances
- Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

Apply if you are ready to start the conversation, so we can put the wheels in motion!

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Профил:
IT, Informatics or related subject area

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

София, бул. Цариградско шосе 47А

Дата:

19.07.2019

Организация:

ГфК България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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