Junior Technical Support Analyst

Описание

About Experian:

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2018, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 38 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Position Title: Junior Technical Support Analyst

If you have decided to pursue a career in Technical Support, at Experian you will get on-hands experience of good problem-solving and troubleshooting practices. Our Application Support team is responsible for providing second line support to our government and corporate clients, ensuring high system availability and performance of systems and solutions hosted out of the UK. The expanding role and variety of technical challenges that emerge on daily basis ensures that your day to day tasks are rarely the same and offer great opportunities for innovation, service improvement and personal development.

Responsibilities:

Owning, managing and resolving 2nd line application and technical support tickets within SLA
Delivering excellent client service and support
Successfully contributing to wider initiatives and projects through team collaboration
Working within a multi-function business and team structure
Able to work with some degree of autonomy on incident and problem resolution
Escalate issues as required to initiate further investigation and ensure Service Levels are met
Develop knowledge of services/technologies/tools.
Pro-actively identify risks and make recommendation to mitigate these.

Requirements:

Experience in the field of customer service/ service desk or technical support
Self-motivated and proven track record to learn new skills and products quickly
Fluency in English both written and verbal
Excellent communication skills both internally and externally, by phone and email
Basic sysadmin-level understanding of Windows 2008, 2012 and 2016 server operating systems and applications management, or Linux operating systems
Basic understanding of networking fundamentals
Good problem-solving and troubleshooting skills
Degree-educated or demonstrable equivalent

We offer:

Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
Opportunity for Flexible working hours and Home Office

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

15.05.2019

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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