Technical Project Manager (Partner Success Team) - Sofia

Описание

Focus of this position is to be a single POC for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving MRR goals.



RESPONSIBILITIES:

Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements;
Develop PSA and SOW in collaboration with Sales and Legal teams;
Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work;
Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages;
Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required;
Review customer’s implementation and integration plans and make recommendations in line with best practices;
Present new product functionality, engage customer in evaluation of new product releases;
Keep track of customer run rates, develop remediation plan in case of negative dynamics;
Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests;
Update customer on regular basis about progress of work on support cases, incidents, and features request;
Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports;
Provide feedback to Acronis Product Management teams based on customer requirements;
Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period;
Manage internal organization development projects, ensure consistent execution and reporting.


SKILLS & EXPERIENCE:

Ideal candidate must be self-motivated with a proven record of accomplishment in project management, enterprise solutions design and technical account management. Ideal candidate must have experience working in geographically distributed and culturally diverse teams.

3+ years technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration;
3+ years in Project Manager or Technical Account Manager in a software or systems integration company;
Excellent business analysis, project, risk, and relationship management skills;
Excellent communications, interpersonal, and presentation skills;
Ability to interact and communicate with multiple stakeholders, including C-level;
Ability to travel up to 30 percent of the time, including internationally;
Fluent written and spoken English (German, French or Italian is a plus).


WE OFFER:

Attractive remuneration
Additional Health & Dental insurance
Public Transport Support
Partial fitness program compensation
Challenging atmosphere and interesting projects
Future career development in a multinational company

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

20.05.2019

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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