Dispatch Agent with German Language

Описание

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

For one of our big multinational clients, we are looking for a Dispatch Agent with German Language.

As part of the Sofia Team, the Dispatch Agent with German provides effective and timely remote support to HPE customers. She/he is responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within the Dispatch Organization.

Responsibilities:
Timely manages the service requests of customers through different access channels;
Verifies the request details with the customers;
Monitors the overall service event to its completion;
Keeps Customers Informed on case development status;
Timely elevates and/or escalates complex issues;
Works on customers escalations;
Manages multiple tasks or cases simultaneously with minimal supervision;
Meets the deadlines and keeps the service level agreements.

Requirements:
Fluency in German - both written and verbal;
Very good command of English Language;
Basic Knowledge of the Business Processes (Dispatch Process/Resource Management/Escalation);
Customer oriented, assertive, and motivated to take charge of both customer engagement and problem resolution;
Encourages outstanding team morale and maintains the highest ethical standards;
Analytical and problem-solving skills;
Escalation Management and ability to handle difficult customers;
Relevant experience in a similar environment is an advantage.

Benefits:
Competitive remuneration package;
Work in a multinational corporate environment;
Standard working time;
Food vouchers and additional health coverage;
Chance to develop a career in international companies;
Opportunity to work in a friendly team.


If you find our proposal interesting and you meet the above requirements, please, send your CV in English.

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

Advance Business Center II 2 Samara Str., 1715 Sofia, Bulgaria

Дата:

26.06.2019

Организация:

Akkodis Bulgaria
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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