Community Support & Moderation Specialist with Italian

Описание

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.


We are looking for a Community Support & Moderation Specialist with Italian, who will be responsible to ensure support for all users within the program as well as coordinate and develop the program.


As a Community Support & Moderation Specialist you will:
Support the user community through the different channels available: Forums, ticketing system, Social Media channels, emails, phone, etc.
Answer to the user’s community tickets and to their specific support requests within the given SLA.
Monitor on a daily basis all given inquiries from the community and act accordingly and as per guidelines/trainings
Follow up on a daily basis with ongoing tasks related to any programs the user is part of through
Ability to recognize and report New Technical Issue, bugs, flaws, violations, etc...
Capacity to follow up updates with reported issues in order to update and support the users
Help the Community Manager in providing and suggesting new content to the community
Ability to translate from/to English when needed

If you have:
Proficient level of English - both written and spoken
Native level of Italian
Experience in a similar position
Flexibility in accepting changes in processes and programs
Ability to work in a team, but can be independent in actions
Strong technical and community understanding
Knowledge about community management would be considered as an advantage
Excellent Computer Skills and strong analytical skills

You will get:
Upskilling Training Programs
Recognition awards
Additional health coverage
Special offers and discounts
Food and Gift vouchers
Sport cards
Competitive remuneration package
Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език, Италиански език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

Advance Business Center II 2 Samara Str., 1715 Sofia, Bulgaria

Дата:

30.05.2019

Организация:

Akkodis Bulgaria
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Akkodis Bulgaria може да получите ТУК