IT Monitoring Specialist- Варна

Описание

Are you ready for your new career step? Do you want to work in an innovative and friendly atmosphere where your knowledge and skills are appreciated? If yes, iCard is the perfect place for you.

iCard is a Bulgarian fintech company delivering smart end-to-end payment solutions to more than 1 million clients in over 30 countries in Europe. We reinvent the relationship between people, money and technology. iCard’s mission is to make everyday payments easier, accessible, and secure. In team iCard, we work together to achieve these goals. That’s why our success always has a human face.

Your new job:
Record, maintain and update records in the Incident Management system.
Perform analysis of problems and assist with corrective action to restore functionality.
Work with technical customer service or development staff to resolve recurring problems and issues with applications and/or products.
Record all incidents while maintaining accountability and ownership until resolved. Interface with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone.
Perform customer follow-up to verify final resolution and determine satisfaction level.
Monitor progress on problem resolution and initiates feedback to management and the customer.
Review and develop department systems and procedures to ensure effective problem solving.
Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
Work on shifts will be required - both day and night.

Your profile:
Bachelor's or Master's degree in Information Technology.
Strong customer service, problem solving and technology skills.
Intermediate in the following technologies: Directory, MS Outlook, SMTP (Simple Mail Transfer Protocol), Secure ID, Windows 10.
Confident phone presence and exceptional customer service skills are a must.
Able to multi-task while listening to the caller, documenting in the case management system, and/ or researching the solution to the caller’s issue.
Be accurate and complete documentation skills utilizing case management systems and Microsoft products.
Have ability to maintain confidentiality of information.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр. Варна, п.к. 9009, Бизнес Парк Варна, сграда Б1

Дата:

11.05.2023

Организация:

Айкарт АД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Айкарт АД може да получите ТУК