Community Operations Manager - Romanian market- Варна

Описание

Are you ready for your new career step? Do you want to work in an innovative and friendly atmosphere where your knowledge and skills are appreciated? If yes, iCard is the perfect place for you.

iCard is a Bulgarian fintech company delivering smart end-to-end payment solutions to more than 1 million clients in over 30 countries in Europe. We reinvent the relationship between people, money and technology. iCard’s mission is to make everyday payments easier, accessible, and secure. In team iCard, we work together to achieve these goals. That’s why our success always has a human face.

The Community Operations Manager is a vital member of the iCard Marketing team responsible for the customization, localization, market positioning, and sales of the iCard Digital Wallet product on the Romanian market. He plays a crucial role in creating a custom marketing strategy based on the local specifics with the marketing manager and the whole marketing team.
The Community Operations Manager is responsible for coordinating with the other team members the proper execution, analysis, and evaluation of the marketing strategy. The Community Operations Manager is in charge of the market results in sales, customer retention, customer satisfaction, and customer lifecycle value. He monitors and analyses the processes related to customer acquisition, retention, and development and suggests optimizations, offers campaigns, and improvement tactics. Last but not least, the Community Operations Manager supports business development activities related to building partnerships with local organizations to improve the product competitiveness in the local market and customize it based on the specific customer needs.

Responsibilities:

• Ensure the product localization in terms of product translations, all product-related messages and notifications, and marketing communication;
• Support the preparation of the iCard Support team members responsible for the customer support processes (market Romania); monitor the quality of the Romanian customer support, reviewing timeliness and quality; participate in the Romanian support staff training, the preparations of support scenarios, answers;
• Regularly review and analyze customer complaints from Romanian customers and escalate significant issues in order to support their solving promptly;
• Prepare a thorough market and competitor analysis and update it every 6 months; regularly monitor and analyze the change in the local market environment;
• Together with the Marketing team, build a local marketing strategy and manage its execution;
• Set up local social media communication channels and handle the regular communication across these channels;
• Build and maintain relationships with local industry organizations, communities, and associations.
• Build relationships with local journalists, PR specialists, and marketing agencies to enable and support the execution of the local marketing strategy.
• Prepare regular management reports for the Romanian market: customer base growth rates, churn rate, customer value, and customer behavior reports;

Your profile:

• Minimum 3-years’ experience in a Management role, preferably in the fields of Marketing, Sales, or Business Development;
• Native level Romanian speaker or fluency in Romanian;
• Self-driven person, ready to tackle issues related to market development and growth;
• Result-driven, ready to achieve goals;
• Loves discovering untapped opportunities, has a grasp on current trends, and is always striving to implement fresh ideas.
• Client-centric and creative personality.

Please apply by sending us your CV and cover letter in English.

Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted, so keep it tight and fresh - good luck to all of you!

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Маркетинг
Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр. Варна, п.к. 9009, Бизнес Парк Варна, сграда Б1

Дата:

13.06.2022

Организация:

Айкарт АД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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