Junior Application Support Analyst

Описание

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.

In 2018, for a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Position Title: Junior Application Support Analyst

We’re currently looking for a Junior Application Support Analyst to join our Sofia based Application Support team on a full-time basis. This is an exciting opportunity to work within a growing application support team. As a Junior Application Support Analyst you will be responsible for providing second line support to our External and Internal clients, ensuring high system availability and performance of Experian’s identify and fraud products.

The expanding role and variety of technical challenges that emerge daily ensures that your day to day tasks are rarely the same and offer great opportunities for innovation and experience within a FTSE 50, market leading organisation.

Direct client interaction is a key part of this role to deliver excellent service and manage customer expectation effectively. You will provide accurate communications direct to customers and work towards resolution within SLA. It is important to take ownership of workload and properly manage time, although support will be provided, and mentoring is available from senior team members.

You will actively contribute to a culture where the fair treatment of customers is at the heart of the Experian business. You will take personal responsibility to ensure that you adhere to all regulatory requirements and apply appropriate controls in the interests of our customers.

Responsibilities:
Owning, managing and resolving 2nd line application and technical support tickets within SLA
Delivering excellent client service and support
Successfully contributing to wider initiatives and projects through team collaboration
Working within a multi-function business and team structure
Able to work with some degree of autonomy on incident and problem resolution
Escalate issues as required to initiate further investigation and ensure Service Levels are met
Develop knowledge of services/technologies/tools
Pro-actively identify risks and make recommendation to mitigate these.

Requirements:
Experience in the field of customer service/ service desk or technical support
Self-motivated and proven track record to learn new skills and products quickly
Fluency in English both written and verbal
Excellent communication skills both internally and externally, by phone and email
Basic sysadmin-level understanding of Windows 2008, 2012 and 2016 server operating systems and applications management, or Linux operating systems
Basic understanding of networking fundamentals
Good problem-solving and troubleshooting skills
Degree-educated or demonstrable equivalent

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

14.11.2019

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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