Technical Support Specialist with German and English

Описание

Top Skills Recruitment is a recruitment agency established by professionals with years of experience in Business Process & IT Outsourcing.

For a client of ours we are seeking an experienced Technical Support Specialist to join their team in the planning and implementation of onboarding projects for international clients.

You will work closely together with the clients (B2B), advising and supporting them with the implementation and rollout of solutions in the areas of payments and payment factory as well as bank relationship management.


Functions:

• Act as the first point of contact for corporate clients and resolve their inquiries in an efficient and quick manner (via phone or email)
• Report on system bugs and general problems experienced by the customers to the responsible departments
• Possess in-depth knowledge of the products
• Work closely with the Product Owners and Business Analysts to optimize product portfolio


Skills:

• Excellent command of German and English
• 2+ years of technical support experience in a multicultural support center business environment
• Experience in a support role for a complex software product
• Effective communication skills
• Strong analytical skills
• Self-motivated and self-organized
• Team player
• Very good knowledge of Windows OS and MS Office applications


Offer:

• Excellent remuneration package
• Opportunity to become a part of a growing multinational software company
• Tailor-made training and ongoing development to help you boost your skills
• Fun and collaborative working atmosphere
• Home office option
• Location of the office: center of Sofia
• Flexible working hours

Please send your CV in English.
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be contacted.


Keywords: Senior Customer Relations Executive/ Senior Customer Support/ Technical Support/ TSS
License for recruitment: № 2399 / 15.11.2017.
License for administration and protection of personal data: № 432025 / 23.10.2017.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:

От 2500 до 3000 лева на месец

Категория:

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

гр. Благоевград 2700 Крушево No 5, ет. 6, ап. 18

Дата:

18.11.2019

Организация:

Top Skills Recruitment Ltd.
Агенция за подбор на персонал

Детайли за организацията:

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