Storage Support Graduate Program

Описание

Your Role and Responsibilities

*Job Description
About IBM

IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software uniquely distinguishes IBM from other companies in the industry.

Our Center:

The Client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets – US, Canada, Europe, Australia and New Zealand.

The Storage Technical Support Apprenticeship Program requires full-time employment with a maximum duration of 12 calendar months . During the learning journey the Apprentice is gaining new skills on the specific skill set that is needed to provide remote technical support assistance to clients and IBM technical personnel on server and data storage products.

During the whole program extensive training and workshop sessions will be conducted, in order to obtain not only deep technical knowledge and understanding of Storage concepts, but also proficient communication skills and corporate culture.

An experienced engineer - Mentor - will be assigned to the apprentice, to provide support and guidance throughout the learning journey.


You will learn how to:

• Use in an appropriate way IBM communication channels (mail, Same Time, Slack, etc.)
• Interpret online manuals regarding IBM code and application interfaces.
• Communicate with other support centers and business units.
• Develop and demonstrate proficiency in Storage hardware and software platforms.
• Demonstrate soft skills and technical skills that contributes to client satisfaction.
• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities.

You will practice how to:

• Provide remote troubleshooting and analysis assistance for installation, usage and configuration.
• Answer questions for general usage and operations of system components. Provide problem determination/problem source identification.
• Review diagnostic information to assist in isolation of a problem cause (which could include interpretation of traces and dumps).
• Identify known defects and fixes to resolve problems.
• Provide technical support within established guidelines.
This Apprenticeship will require working on flexible hours.

At IBM you will have the opportunity to communicate with global teams who have different responsibilities, interests and knowledge. Here you will be placed in a dynamic environment, where you will be given the opportunity to raise your technical skills and become part of the IBM Systems Team.

Introduction

For our Brand Remote Technical Support team, we’re looking to hire Enterprise Technical Support Specialist with client-first mindset and eager to learn. In this challenging role, you’ll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM hardware & software products and/or systems.

Required Technical and Professional Expertise

• Being an active University student;
• Fluent level of English language skills, both verbal and written;
• Excellent communication skills;
• Open for new challenges;
• Highly organized with strong attention to detail;
• Willingness to work with limited supervision;
• Team spirit;
Preferred Technical and Professional Experience
• Second foreign language is considered as advantage

Required Education
High School Diploma/GED

Preferred Education
Technical Diploma

Eligibility Requirements
The Apprentice must have graduated from secondary school and must be registered at the university (with technical subject) or must have a bachelor/master’s degree in a technical subject (ideally, but not limited to Information Technology, Telecommunication, etc.)

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
Стажант

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:
Стаж

Договор:

Ниво в йерархията:
Студенти/Стажанти

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

10.12.2019

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК