Client Service Representative with French

Описание

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :
Closely working in conjunction with other IBM departments ensuring that the customer that are assigned to him/her receive all necessary contractually agreed services. Ensures that all deliverables are on time, without any delays. The role of the Client Service Representative includes but is not limited to ensuring that the customer satisfaction is on the highest possible and delivers, performs analyzes when needed and recovery actions, represents IBM to its customers on multiple and different occasions.

Required Professional and Technical Expertise :

- At least 12 months in call center environment
- Understanding basic client relationship management
- Basic MS Office knowledge
- Fluent English and French language knowledge
- Good organizational and time management skills
- Self driven to achieve success and focus on IBM's goals

Preferred Professional and Technical Expertise :

- Professional with a drive to succeed, who can directly and positively influence others to thrive as individual successful leaders in today’s competitive market
- Problem solving with a high degree of analytical ability towards the business which assists in the process of identifying additional business opportunities and proposing and implementing process improvements
- Positive approach to change and ability to promote new ideas/innovation
- Highly motivated and looking for a challenge
- 12 or more month of experience in a client facing job role
- Capable of learning new skills and retaining knowledge
- Attentive to detail and taking ownership where required
- Excellent time management skills

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

12.12.2019

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК