Storage Support Specialist with English and Spanish

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities :

Why should you join the team?

Even though we are part of an enterprise business, we are a fun and collaborative team, which gets it all done. We are gathered from all corners of the globe, from Sofia to Dubai, from Tucson to Bordo.

Two important things about the team are that we treat everyone the same, regardless of whether you are an intern who started yesterday or a senior member of this group. It’s not a team of “yes people”. Our manager loves nothing more than good counterpoints to his arguments.

Also, what we do matters. For such a small team, we make a huge contribution to IBM’s overall results. More importantly, we change the industry in the way we work with our client.

We’ll discuss the specifics of what we do with the candidates during the interviews, but for now, suffice it to say that we are focused on maintaining the infrastructure which lies under public and private cloud.

What kind of technologies do we use?

We have proprietary IBM datamining tools for debugging which help us find our way in the logs we read daily. However, if you’ve been part of a global team before you will meet some common collaboration tools like box, slack, PagerDuty and many others. We focus on the whole IBM Storage portfolio.

We combine the greatest hardware with outstanding software on top of it such as the industry leading Spectrum Virtualize.

The interview process:

Our interview process may seem a bit too complicated at first, but we offer you one hint this once - it’s designed in a way to test your determination.

All resumes will be considered, and the most promising and motivated candidates will be invited to take part in a first interview with the hiring manager. This one is more business-oriented to evaluate interests, ambitions, learn more about what we do, ask us questions, etc.

The second interview is more technically oriented where we invite also a technical team lead or an experienced team member. Тhey will bring a short technical test for you, however we won’t share your results with anyone.

The good thing is that besides probing your existing technical experience we provide key topics and materials related to our industry so that you can get familiar with our job and we can get an impression of your skills to absorb new tech information.

Who we are looking for?

We have several positions open and quite a bit of flexibility. We are looking for people who can solve problems and communicate effectively to get the job done, rather than someone who knows by heart the algorithms for migrating hot data to faster extents when using easy tier. Due to the nature of our job, your language skills would be an advantage – on top of English, we are also looking Spanish speakers.


Responsibilities:
• Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions.
• Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
• Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).
• Identify known defects and fixes to resolve problems.
• Interpret online manuals regarding IBM code and application interfaces.
• Collaborate with other support centers and business units to provide seamless problem resolution.
• Demonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certifications.
• Demonstrating soft skills and technical skills that contributes to client satisfaction.
• Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)

Required Professional and Technical Expertise :
Language skills:
Fluency in English and Spanish

Education and professional experience:
• Bachelor's Degree (or equivalent) in relevant subject is preferable
• Experience working in the area of Customer support


Skills and competencies:
• Customer-first mindset with high sense of ownership
• Excellent interpersonal, presentation and communication skills
• Experience within a Technical Support Center environment would be an advantage
• Experience with support processes and procedures
• Good computer literacy, OS, including MS Office
• Flexibility and ability to deliver in demanding and changing circumstances


Preferred Professional and Technical Expertise :

ITIL knowledge and understanding is a plus;
Ability to work in an Agile environment;
Previous experience in a similar role is a plus
Other foreign languages besides the required here are considered as advantage

Изисквания към кандидата

Езикови познания:
Английски език, Испански език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

12.12.2019

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК