Storage Support Engineer for US

Описание

For our Brand Remote Technical Support team, we’re looking to hire Enterprise Technical Support Specialist with client-first mindset and eager to learn. In this challenging role, you’ll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM hardware & software products and/or systems.
Your Role and Responsibilities :

Responsibilities:

Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)
Respond to escalated customer calls, complaints, questions and queries.
Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions.
Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).
Identify known defects and fixes to resolve problems.
Provide assistance on supported product known defects for which available corrective service information and program fixes are available.
Identify suspected defects and engage development teams to assist in resolution.
Manage issue identification and resolution process.
Interpret online manuals regarding IBM code and application interfaces.
Collaborate with other support centers and business units to provide seamless problem resolution.
Demonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certifications.
Provide technical support service delivery within established guidelines.
Demonstrating soft skills and technical skills that contributes to client satisfaction.
Contributes positively towards the achievement of performance targets in all aspects of the team’s activities.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

08.01.2024

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК