Service Desk Specialist with German- София

Описание

Manpower is part of Manpower Group, a Fortune 500 Global Business. We’ve been powered by our people since 1948. That’s 70 years of making dreams reality. We don’t make our people; we are made by them and have been since the very beginning. We create powerful connections between organizations and the talent they need to unleash workforce potential.

The client is a global leader in digital transformation. They are looking for a Service desk specialist with a high level of German + a working level of English to join their team.

Service Desk Specialist with German
Role Description:

Problem, Incident and Change management are the key processes of the ITIL - worlds' most widely recognized framework for IT service management. The role follows these processes and their solutions, while stressing on the Incident management in particular, supporting it throughout all stages. The position is pivotal to the success of the Service Management teams' mission by managing critical incidents in an effort to restore service or it's quality, as soon as possible.


Key responsibilities:
Customer Relationship Management - support the proactive analysis of customers and/or internal businesses/end users' business, organization, and information systems' needs
Participate, assist and lead escalations with support teams around the globe as well as making sure of management involvement as needed
Infrastructure and network monitoring
Control of the internal and external service processes in case of failure
Identification of appropriate problem-resolution procedures using specific customers' information
Single Point of Contact and Case Owner during execution and monitoring of contractual Service Level Agreements



Job Requirements
Fluent English and German – min level B2
Strong overall IT Knowledge and computer literacy
Excellent communications skills
Strong Analytical skills and process understanding
Customer focus attitude

The client offers:
Additional health insurance;
Food vouchers;
Taxi allowance;
Discounts for different activities;
Globally recognized training and certification programs (Information Technology Infrastructure Library, Linux servers, Cisco Certified Network Associate certification, VoIP technologies, etc)
Flexible working schedule
Up to 20 % work from home
Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:

От 2400 до 2500 лева на месец

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, ул.Никола Мирчев №33

Дата:

20.01.2020

Организация:

Менпауър България ООД
Агенция за подбор на персонал

Детайли за организацията:

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