Application Support Specialist for Europe Region

Описание

IBM Technical Support Services’ (TSS) is looking for an Application System Specialist to become a part of the Global Competency Center in Sofia, Bulgaria and have the chance to deploy today's most advanced Collaboration technologies.

In this role, you will get detailed picture of the functionality of a video/voice collaboration product family and all elements of the service. This is a great opportunity for someone with passion and empathy to make positive impact on our customers.

The scope of responsibilities assigned to the position:
Support a product family of voice/video conferencing cloud applications along with phone and conferencing end points connected to the cloud
Work with customers in English via phone, email and chat to understand problems, find the answers and identify solutions with a high level of customer satisfaction
Collaborate and build effective working relationships while solving customer issues, managing expectations in a sometimes-high pressure and fast paced environment
Requirements:

Fluent spoken and written English language skills are a must
Excellent customer and communication skills
Willingness to develop in a technical role
Good computer skills (Windows OS, Outlook, MS Office, etc.)
Analytical troubleshooting skills will be an advantage

Our offer:
Flexible working hours – no night shifts
Access to extensive knowledge base
Opportunities for technical trainings and certifications
Competitive remuneration package
Opportunities to grow inside the company – both vertically and horizontally
Additional health coverage
Special offers and discounts
Sport cards
Employee Assistance Program
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

29.04.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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