Multi-Vendor Storage Remote Engineer with English

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :
The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Storage Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi-Vendor Storage Remote Engineer in this job role will have expertise in various multi-vendor storage technologies, access to specialized education for variety of storage products, opportunity for formal OEM certification (e.g. NetApp NCSE, NAHSE).

As part of the job, the Storage Remote Engineer would have the following responsibilities:
Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle.
Identify known defects and fixes to resolve problems.
Collaborate closely with higher level support teams to drive fixes on complex and critical issues.
Provide real time assistance to field technicians to resolve critical client technical issues.
Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage.
(This position will require working in European and US prime time, plus occasional weekend shifts).

Required Professional and Technical Expertise :
Bachelor's Degree (or equivalent) in Computer science or similar technical field.
At least 1 year of experience in a technical support role – Remote support or Administration.
Experience in customer facing roles.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

29.04.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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