Power Server Support Engineer with English and German

Описание

The Power Server Support Engineer provides remote technical support assistance to enterprise customers and IBM onsite technical personnel on IBM Logo HW and SW products.
The products in scope are the IBM Power Server series, hosting the client's cognitive solutions like AI, Machoin Learning, SAP HANA and are the foundation of the world's top supercomputers . The supported clients are from variоus indurstries - bank & finance, transport & logistics, healthcare, automotive, aerospace, energetics etc.

Responsibilities include communication with client, technical troubleshooting, log analysis and co-ordination for problem resolution activities. The Technical Support role at IBM provides the opportunity to work in a Global team of experts, where trust, collaboration and sharing expertise are core values.
There is also few months education program for new employees covering the technical skills, product knowledge and success skills required to provide excellent service to IBM clients.

Key Responsibilities:

· Provide remote troubleshooting and analysis assistance for issues, installation (or re-installation), usage and configuration questions.
· Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
· Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).
· Identify known defects and fixes to resolve problems.
· Provide assistance on supported product known defects for which available corrective service information and program fixes are available.
· Identify suspected defects and engage development teams to assist in resolution.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

27.05.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК