Technical support specialist with Dutch (min. B1)- дистанционно

Описание

For one of our clients - a global provider of solar inverters and solar panel optimization electronics, we are looking for an enthusiastic and ambitious specialist for the position of Technical Customer Support with Dutch (B1 or higher) to join in their team. The ideal candidate will possess language skills, technical skills, along with an understanding in qualifying customer opportunities.

As a Technical Customer Support, you will have the chance to solve complex but intriguing problems and to show your proactive personality by aiding customers in finding solutions for the issues they encounter.

You will be able to do so by:
• Provide support in the troubleshooting and diagnosis of issues and customers questions, using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available
• Providing customer support over the phone, chat and CRM
• Escalate cases to relevant tier1’s
• Making sure each phone call is documented
• Make sure every malfunctioning unit is returned (for refund)
• Work with regional logistic manager
• Treat customers in a professional positive way

You need to have:
• Technical environment experience - would be considered as an advantage
• Education in the field of Mechanical or Electrical Engineering - would be considered as an advantage
• Experience with solar electric products is helpful (not mandatory)
• Exceptional listening and questioning skills
• Outstanding verbal and written communications skills
• Ability to multitask in a very fast-paced environment
• Fluency in English and at least B1 level of Dutch

The company will offer you:
• Work in a successful and innovative environment
• Obtain knowledge in cutting-edge technologies
• Personal growth in a stable, recognized and growing company with an excellent network of partners and customers
• Competitive remuneration
• Intensive training phase
• Friendly and supportive working environment
Interested? Then make sure to send us your CV and cover letter in English today.

And if this job is not suitable for you, please share the link or recommend your friend.
Our services are free of charge for candidates.

All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. Друг

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

14.04.2022

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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