Software Support Expert Engineer

Описание

As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.
At Acronis, we are currently looking for a Software Support Engineer. This position offers an opportunity to become an expert engineer in troubleshooting the Cyber Protection software products developed by Acronis Company – a leading worldwide IT vendor company.

Join an experienced technical team in our Customer Support Department to become one of the ultimate experts on the complex and challenging incidents related to our software. Serve as the last line of support available to the customers and focus on troubleshooting the most interesting issues escalated by other teams and colleagues.

Our Software Support Expert Engineers deliver excellence in both technical expertise and communications with Acronis partners. They work together with other teams side by side to make sure we deliver the best products and services possible to the company partners and customers.

RESPONSIBILITIES:

Troubleshoot and resolve various technical incidents for the Company’s corporate customers and partners involving various software, networking and hardware environments
Build and maintain strong relationships with the customers and partners
Interact with the various Engineering (Development, Quality Assurance, Data Center Operation) and Business (Professional Services, Product Management) departments to efficiently resolve complex technical customer issues
Play your part in training and mentoring junior teammates by sharing your technical expertise and best communication practices
Participate in developing documentation and Knowledge Base technical articles on the Company products
Maintain deep knowledge of the Company operations and products to support client requests in the best possible way
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)

SKILLS & EXPERIENCE:

One or more of the following:
Network expertise (knowledge in Wireshark, tcpdump, iperf; experience with deploying and troubleshooting network services like DHCP, DNS, VPN; network routing and switching management; CCNA/JNCIA as baseline)
Windows Server expertise (knowledge in gathering and analyzing various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
Virtualization expertise (knowledge in deploying and managing various enterprise-grade hypervisors: VMware ESXi / Microsoft Hyper-V / KVM / Virtuozzo)
Business applications expertise (administrator experience with one or more of the following: Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, HTTP servers)
Storage systems expertise (knowledge in backend storage configuration and troubleshooting for NFS, iSCSI, S3, NetApp; iLO / iDRAC / IMPI power user; general knowledge of hardware troubleshooting for the enterprise grade servers: Dell, HP, Super Micro)
Linux/UNIX expertise (application and configuration management; CLI power user; RHCSA as baseline; RHCE is a plus)
Good communication skills and customer focus
Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
Ability to prioritize and switch between a variety of time-sensitive issues
Fluent English (both written and spoken)

WE OFFER:

Attractive remuneration
Public Transport Support
Multisport card
Additional Health & Dental insurance
Free fresh fruits in the office
Free drinks (Coffee/Tea/Water)
Free parking slot
Tickets for conferences and seminars
Challenging atmosphere and interesting projects
Future career development in a multinational company
Offsite events and parties
#LI-MM1

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

28.05.2020

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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