Technical Agent with Portuguese and English

Описание

BM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

The technical agent in the support center is responsible to run the client communication via phone or email, entitles the customer for a special service, delivers the problem determination or problem source identification, creates an action plan, keeps the customer updated about problem resolution progress and triggers the appropriate service delivery method (Fix on Phone, Customer Replaceable Unit, Onsite Service).

On this role you will be expected to perform the following tasks:

• Call logging
• Remote problem determination
• Technical expertise
• Parts ordering
• Entitlement

Required Professional and Technical Expertise :

• Excellent spoken and written Portuguese and English language skills (B2 - C2)
• High School Diploma/GED or equivalent
• Good typing and general IT skills.
• Independent, Self-motivated, Results orientated, Focused, Confident & Flexible.
• Able to prioritize, organize and work well within a team.

Soft Competencies:

• Excellent communication skills
• Excellent organizational skills
• Good analytical and problem solving skills
• Ability to work within a team
• Focused & Results orientated

We offer:

• Company covered certification
• Access to both IBM and partnering vendor's trainings
• Opportunities to grow inside that company – both vertically and horizontally
• Competitive salary
• Flexible working hours
• Social benefits for our team members
• Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Excellent communication skills

Изисквания към кандидата

Езикови познания:
Английски език, Португалски език

Трудов опит:

Образование:
Средно

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

29.07.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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