Global Storage Engineer for Multiple Technologies- English and French

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Storage Technical Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.

What we offer:
Access to specialized OEM education – virtual and instructor led.
Access to fully functional lab facility for education purposes and problem recreation.
Opportunity for achieving formal OEM certification (e.g. NetApp NCSE, NAHSE).
Diverse job role structure giving opportunities for growth within the team.
Flexible shift pattern.


As part of the job, the Storage Technical Engineer would have the following responsibilities:
Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
Use specialized diagnostic tools to isolate complex client problems.
Interpret online manuals and available documentation aiming faster issue resolution.
Collaborate closely with higher level support teams to drive fixes on complex and critical issues.
Provide real time assistance to field technicians to resolve critical client technical issues.
Demonstrating soft and technical skills that contributes to client satisfaction.
Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage.

(This position will require working in European and US prime time, plus occasional weekend shifts).


Education & Professional experience:
Bachelor's Degree (or equivalent) in Computer science or similar technical field.
At least 1 year of experience in a technical support role – Remote support or Administration.
Experience in customer facing roles.

Skills and competencies:
Excellent command of spoken and written French and English (B2-C1 level).
Excellent soft skills, active listening/reading, sympathy, explain clearly and set right expectations.
Troubleshooting and analytical thinking skills to identify and resolve problems.
Customer-first mindset with high sense of ownership.
Ability to quickly learn and absorb new concepts, terms, and vocabulary.
Ability to research and self-study to find solutions to unknown issues and generally improve oneself.
Ability to manage complicated requests and irate users.


Preferred Professional and Technical Expertise :
Experience with UNIX/Linux OS and virtualization technologies.
Knowledge in TCP/IP concepts.
Experience providing technical support or administration for storage products with focus on the following OEMs: HPE, NetApp, Lenovo
Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.)


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

26.08.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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