Multi-Vendor Server Remote Technical Support Engineer with English

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


The Multi-Vendor Services Server Team is expanding, and we are looking to hire Server Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi- Vendor Server Remote Engineer in this job role will have expertise in various multi-vendor server technologies and access to specialized education for variety of server products (both remote & hands-on).
As part of the job, the Server Remote Engineer would have the following responsibilities:

• Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
• Use specialized diagnostic tools to isolate complex client problems.
• Interpret online manuals and available documentation aiming faster issue resolution.
• Collaborate closely with higher level support teams to drive fixes on complex and critical issues.
• Provide real time assistance to field technicians to resolve critical client technical issues.
• Follow established processes for effective management of support incidents.
• Demonstrate proficiency in the supported hardware platforms by maintaining applicable technical
certifications.
• Demonstrating soft and technical skills that contributes to client satisfaction.
(This position will require working in European and US prime time, plus occasional weekend shifts).


Required Professional and Technical Expertise :

• Bachelor's Degree (or equivalent) in Computer science or similar technical field.
• At least 1 year of experience in a technical support role – Remote support or Administration.


Skills and competencies:
• Excellent command of spoken and written English
• Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set
right expectations.
• Excellent computer skills, including MS Office and web navigation.
• Troubleshooting and analytical thinking skills to identify and resolve problems.
• Customer-first mindset with high sense of ownership.
• Ability to quickly learn and absorb new concepts, terms, and vocabulary.
• Ability to research and self-study to find solutions to unknown issues and generally improve oneself.


Preferred Professional and Technical Expertise :
• Experience with Wintel/Unix/Linux OS and virtualization technologies (Unix knowledge is a plus)
• Basic knowledge in TCP/IP concepts.
• Experience providing technical hardware support or administration for server products with focus
on the following OEMs: HPE, Dell, Fujitsu, etc.
•Excellent command of spoken and written French or German will be considered an advantage


We offer:

• Company covered certification
• Access to both IBM and partnering vendor's trainings
• Opportunities to grow inside that company – both vertically and horizontally
• Competitive salary
• Flexible working hours
• Social benefits for our team members
• Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

26.08.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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